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Terms and Conditions
Aladdin is a fee-based service whereas a guide will remotely purchase Disney Genie+ service, make Lightning Lane selections, purchase Individual Lightning Lane selections, and place Mobile orders utilizing Disney’s Genie+ service via your My Disney Experience or My Disneyland account and login information. All selections are based on availability. By purchasing the Aladdin service, you grant access to your Disney account and authorize Aladdin to make these purchases on your behalf, including the purchase of Disney Genie+, Individual Lightning Lanes, and Mobile food orders.
Attractions with Lightning Lane entrances that are Disney Genie+ and individual purchases are limited in availability, subject to change or closure, may vary by date, and are not guaranteed. Aladdin/Donessa Travel LLC makes no claims or guarantees as to the number of Lightning Lane or Individual Lightning Lane selections possible.
Wait times are estimates generated using a variety of factors. Wait time estimates can vary significantly from the wait time you may experience, and are subject to frequent changes within each day due to a variety of factors such as attendance, guest interest, weather, and attraction downtimes. Because we cannot guarantee the accuracy of these wait time estimates you should not rely on them when making purchase decisions.
To maximize the availability for most Lightning Lanes, Aladdin strongly urges guests to arrive at the theme park at least 20 minutes before park opening (commonly referred to as rope-drop).
Continual communication between the guest and the Aladdin guide is vital to a successful day. Aladdin/Donessa Travel LLC is not responsible for any loss of cellular service, deficient batteries, or any other technical issues with the guest or the agent. Aladdin/Donessa Travel LLC is not responsible for any changes to the Disney Genie program including those that may alter our ability to provide these services. The guest is encouraged to bring a portable battery charger to ensure they have cellular service throughout the length of their park day. Service fee is non-refundable for any reason including but not limited to weather, attraction downtimes or refurbishments, park hours, park capacity, medical reasons, or inability to secure Lightning Lane selections beyond our control.
Guests are responsible for determining whether options and recommendations are appropriate for their party and for consulting all experience restrictions and advisories, including height requirements, health and safety advisories, and accessibility guidelines. Participation on any rides or attractions are at the guest’s own risk.
Cancellation Policy:
Aladdin is payable in full at the time of booking. Reservations may be canceled up to 31 days in advance. There is a $75 per day cancellation fee. Cancellations made 30 days or less are non-refundable. Vacation protection/travel insurance is recommended and available through Disney or other partners. Contact Disney, your travel agent, or ask your Aladdin guide for more information.
Weather Policy:
No refunds due to inclement weather with the exception of Disney closing the park for the entire day. In the case of a full park closure, we will modify your date if available. The new date must occur within 7 days of the original date. Predicted inclement weather does not qualify unless Disney preemptively closes the parks for the entire day. This policy applies to any full park closure for reasons including but not limited to public health concerns or other threats.
Changes and Modifications:
Date changes made up to 31 days in advance will be accommodated based on availability and the prevailing rate at that time. Reservation date changes made 30 days or less will be accommodated based on availability and the prevailing rate at that time plus a $30 change fee per day. If the new date cannot be accommodated the cancellation policy will apply.
Aladdin/Donessa Travel LLC reserves the right to cancel, modify, or adjust any reservation for any reason at any time if the terms and conditions to Disney Genie+ change.
All terms and conditions are subject to change without notice.
Promotion Terms and Conditions
All promotions and offers are valid for a limited time. To redeem, a promotion code must be entered at the initial request for a quote and is valid for one-time use only. The promotion code is valid for 7-days from submission to qualify. Unless otherwise specified, promotional offers are valid on the first day of service only. Offer may not be combined with any other coupons, discounts, offers, or promotions. This offer is not redeemable for cash or gift cards, nor is it valid toward previous purchases. Void if altered, copied, transferred, auctioned, or sold. Restrictions may apply.
All terms and conditions of promotion codes are subject to change without notice.
Travel Agent Commission Policy
Travel agencies must register in advance and provide a valid IATA or CLIA number to qualify to earn commissions. Commissions are earned after service is complete. The commission is based on the total after any promotional offers or affiliate fees. There is no commission earned on canceled reservations. All travel agencies must provide a valid tax ID number and will be issued a 1099 form of their earnings at the end of the calendar year. To earn commission, Travel Agent must book on behalf of their client. Additional promotion codes are not eligible on Travel Agent bookings. Commissions are typically paid within 45 days after the completion of service.
All terms and conditions are subject to change without notice. Aladdin/Donessa Travel LLC reserves the right to cancel the travel agent commission program at any time.